FAQ | Kelseys Kloset Boutique

FAQ

Ordering & Payment

After placing your order you will be sent an order confirmation via email. Kelsey’s Kloset accepts all major U.S. issued credit cards, PayPal, and Kelsey’s Kloset Online Gift Certificates.

Shipping Locations

Kelsey’s Kloset currently ships to the United States and Internationally.

How will my order be shipped and what are the shipping fees?

Kelsey’s Kloset ships via USPS. We offer both Standard Delivery (transit time is 4-10 business days within the continental United States not including holidays) and Expedited Priority Delivery (transit time 2-3 full business days within the continental United States not including holidays). Orders are not shipped until credit card authorization has been verified and cleared.

United States:

Flat Rate Standard Shipping: $7.95 
(4–9 business days)

Expedited Priority Mail Shipping $12.95 
(2–3 business days)

International Orders:

Canada Priority Mail Shipping: $28.95*

International Priority Mail Shipping: $38.95*

* International orders are subject to each countries customs fees. You will need to check your countries policies for appropriate fees. Any additional duties and taxes assessed by customs are the responsibility of the customer. 

We are happy to offer Free Standard Shipping for U.S. orders over $100.00.  Free Shipping applies only to merchandise. Taxes and Gift Cards do not count toward the Free Shipping total. Free shipping offer valid in the United States only. 

Order Status

Once your order has been placed you will receive a confirmation via email.  Orders are generally processed and shipped within 24-48 hours ((after payment has been processed)) Monday through Saturday ((excluding Holidays)). Once your item has shipped you will receive a delivery confirmation email with your tracking number. You can check the status of your order anytime by logging into your account at kelseyskloset.com.

Gift Certificates

Purchasing Gift Certificates

A simple, easy, and fast way to send something special. Our gift certificates can be purchased in any amount desired and are fashionably emailed directly to the recipient with your personalized message and gift code.

  • Gift certificates are delivered via email only.
  • Larger gift certificate purchases may take longer to process. For security purposes larger gift card purchases will require approval prior to validation.
  • Gift Certificates are sent 1-48 hours after the purchase has been made.

Redeeming a Gift Certificate

Congratulations on your new gift certificate! To use your gift certificate please enter the Card number and the pin in the Gift Certificate box during checkout. The amount of the gift certificate will be applied to the purchase. 

* Gift Certificates cannot be redeemed for cash. Returns on purchases that have used a gift certificate will be eligible for an in-store credit only.

Change / Cancel My Order

Once an order has been placed in most cases it cannot be changed or canceled as it is in our fulfillment process. Please contact us immediately at sales@kelseyskloset.net .

Price Adjustments Policy

We do not adjust our prices.