We know that not every purchase will fit & returns or exchanges are sometimes needed. Please CAREFULLY read our return policy below to proceed with a return or exchange.
*Please email customer service: firstname.lastname@example.org prior to returning any item. Include the following: Reason, Order #, & Tracking Number.*
All return/exchanges must be received within 7 days of the original shipment date.
Refunds are given in the form of STORE CREDIT ONLY.
Sale items, stickers, scarves & jewelry are final sale & cannot be returned or exchanged.
All items must be returned in their original, unworn, unwashed and smoke-free condition.
All items must be returned with their original tags attached. ((Clothing returned without original tags or not in compliance with our return/exchange policy will be refused)).
Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged.
Original shipping fees are not-refundable & return shipping is the responsibility of the customer.
Damaged items are only valid for an in-store credit only. Damages to items must be reported within 14 days of the purchase date and prior to wearing the garment. Please email customer service: email@example.com prior to returning any damaged or defective items.
Return shipping is non-refundable, unless you receive damaged, defective or wrong item(s).
Original shipping charges are non-refundable
Any orders sent with "Free Shipping" will be subject to the original shipping fee deducted from the total amount of the refund.
International Returns - unfortunately we cannot refund duties, taxes or shipping charges
Please review our Return & Exchange Policy above to make sure you have met all the return requirements. Items returned that do not meet all the return requirements will not be accepted & additional postage will have to be paid to have the item returned to you.
Complete the return form that was emailed to you after contacting customer service.
Include the completed return form inside your package and send to: Kelsey’s Kloset Returns, 11200 Scaggsville Rd. Suite 113 Laurel, MD 20723
We highly recommend using a trackable return method. Once we receive your package, your return will be processed in 2–5 business days. You will receive an email when your return is processed.
Please email customer service: firstname.lastname@example.org to sending us an exchange. If you need to exchange an item for the same item in a different color or size, shipping for the new order will be required & you must follow the return policy for instructions on how to return.
Please place a new order online for the items you wish to exchange. This will ensure your items do not sell out before we receive your returned item.
Damaged or defective items:
If an item is received damaged or defective customer service needs to be notified within 5 days for in store credit. Notification past the 14 day return window will not be eligible for a refund. Please email customer service: email@example.com prior to returning any damaged or defective items.
We allow some items to be pre-ordered during their manufacturing process at a discounted rate, in exchange for a longer wait time. Individuals who purchase pre-ordered items are guaranteed first delivery of these items. If you purchase pre-ordered items along with regular items, your shipment is sent out when the pre-ordered items arrive in stock. You can pay an additional $5 shipping and handling if you would like your available items to be sent separately.